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Q?
DO YOU OFFER ELECTRONIC BILL PAY?
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A.
Yes, Signal offers electronic billing and payment options for its customers. Contact our Billing Department to set up your account.
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Q?
IS THERE A LONG-TERM CONTRACT?
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A.
We require a signature in order to complete the installation. But we've done away with contracts altogether!
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Q?
WHERE IS THE SERVICE AVAILABLE?
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A.
Southeastern Wisconsin--Signal will qualify your address via a site survey free of charge.
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Q?
DO I RECEIVE A STATIC IP ADDRESS?
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A.
As a service provider, we include a static IP address with every account. Static IPs are necessary to run VPNs and many Internet-based services. Customers may request additional IP addresses as well.
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Q?
ARE FIXED WIRELESS SERVICES SECURED?
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A.
Signal’s fixed wireless network provides over-the-air 256-bit AES encryption, preventing security breach. Our link may be the most secure leg of a user’s Internet connection, even more so than a wired provider’s network.
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Q?
IS WIRELESS THE SAME AS SATELLITE?
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A.
No, fixed wireless only transmits a few miles from our tower site versus into space with satellite; although, the installation looks similar and employs an antenna on the roof.
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Q?
WILL RAIN OR WEATHER CONDITIONS IMPACT SERVICE?
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A.
No worries, Signal’s network is designed to withstand the effect of weather. Fixed wireless travels a short distance and is not affected by weather like that of long-range satellite services.
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Q?
HOW SOON WILL MY SERVICE BE INSTALLED?
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A.
The installation window is 3-5 business days.
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Q?
CAN I ADJUST MY CONNECTION SPEED AT ANYTIME?
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A.
Yes, give Signal a call, and we will upgrade your connection, same day in many cases.
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Q?
HOW FAST IS FIXED WIRELESS SERVICE?
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A.
Super fast with excellent uptime, security, and reliability. Signal provides customers with Internet speeds of 5 Mbps to 10 Gbps.
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Q?
HOW RELIABLE IS FIXED WIRELESS?
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A.
Extremely reliable. Our technology uses a fixed beam from your roof radio to our equipment. This is different than wireless technologies supporting mobile phones, which lose connectivity between cell sites. Maintaining line-of-sight to our tower site ensures maximum reliability.
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Q?
HOW IS FIXED WIRELESS BROADBAND PROVIDED?
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A.
Our service is installed by mounting a microwave wireless radio on the roof of your house. Signal extends a network cable from the radio into your house, establishing connectivity for your home.
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Q?
WHAT IS FIXED WIRELESS BROADBAND?
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A.
Fixed Wireless delivers high-speed data via a microwave (wireless) connection between two fixed points. Signal owns and operates its entire distribution network. All IP traffic is
transported over our wireless network, utilizing high-capacity microwave technology end-to-end.
Residential Internet Wisconsin
